Processing Time: Orders are typically processed within 1–3 business days.

Estimated Delivery:

• United States: 5–12 business days
• International: 7–18 business days

Once your order ships, tracking details will be sent to your email. Please allow 24–72 hours for tracking updates to appear.

We stand behind the quality of our products and want you to feel confident in your purchase.

30-Day Money-Back Guarantee: You may request a return within 30 days of delivery.

To be eligible for a return:

• Item must be returned in its original condition
• Product must not be excessively used or damaged
• Proof of purchase is required

How to start a return: Email customercare@thriv8.com with your order number and reason for return. We will provide return instructions.

Refund timing: Once your return is received and inspected, refunds are issued to the original payment method and typically process within 5–10 business days.

For hygiene and safety reasons, certain personal-use products may not be eligible for return once opened. Return shipping costs may be the responsibility of the customer unless the item is defective.

We begin processing orders quickly to ensure fast delivery.

Order changes:

• Contact us within 12 hours of purchase
• We will do our best to accommodate your request

Order cancellations: Orders can only be canceled before they are processed or shipped.

Once an order has been shipped, it cannot be canceled, though you may initiate a return after delivery if eligible.

During high-volume periods, orders may be processed faster than usual, limiting the ability to make changes. For urgent requests, email customercare@thriv8.com.

We’re here to make sure your order arrives safely and correctly.

Delayed orders: Shipping carriers may occasionally experience delays. If your order exceeds the estimated delivery window, contact us and we’ll assist.

Lost packages:

• Reach out within 7 days of the expected delivery date
• We will investigate and provide a solution

Damaged items:

• Contact us within 48 hours of delivery
• Include photos of the product and packaging

We will arrange a replacement or refund where applicable. If you receive an incorrect item, email customercare@thriv8.com and we will correct the issue promptly.

We accept major payment methods and process all charges securely at checkout.

Discount codes: Only one discount code may be used per order unless otherwise stated. Discounts cannot typically be applied after purchase.

Promotions: Limited-time offers may change or end without notice.

If loyalty or rewards programs are introduced, their terms will be clearly outlined on the relevant page.

We believe in transparency and clarity when it comes to our products.

Each product page includes detailed information about ingredients, usage, and benefits. If you need additional clarification, contact customercare@thriv8.com.

Always follow the instructions provided with your product. Results may vary based on consistency and individual use.

Disclaimer: Thrivate products are not intended to diagnose, treat, cure, or prevent any disease. Consult a healthcare professional before use if you have concerns.